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GENERAL TERMS AND CONDITIONS
GENERAL PROVISIONS
These terms and conditions apply exclusively between Internetbusiness S.r.l. – VAT ID IT17111271007 (hereinafter “Erosland”) and anyone making online purchases on the website www.erosland.eu (hereinafter the “Customer”). These terms may be amended; the publication date on the website is the effective date.
Purchases made on www.erosland.eu are governed by Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree No. 206/2005), as amended by Legislative Decree No. 21/2014, and by Legislative Decree No. 70/2003 on e‑commerce.
ARTICLE 1 - SUBJECT MATTER OF THE CONTRACT
Under these general terms and conditions, Erosland sells and the Customer purchases, remotely, the tangible movable goods (women’s clothing and accessories) indicated and offered for sale on www.erosland.eu. The contract is concluded exclusively online through the Customer’s access to www.erosland.eu and the submission of a purchase order following the procedure provided on the site.
Before confirming the order, the Customer undertakes to read these general terms and, in particular, the pre‑contractual information provided by Erosland, and to accept them by ticking the appropriate checkbox.
In the order confirmation e‑mail, the Customer will also receive a link to download and store a copy of these general terms and conditions, pursuant to Art. 51(1) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
ARTICLE 2 - PRE‑CONTRACTUAL INFORMATION FOR CONSUMERS (ART. 49 OF LEGISLATIVE DECREE 206/2005)
Before concluding the purchase contract, the Customer reviews the characteristics of the goods (sizes, fabric composition, colours, fit) displayed on the individual product pages at the time of selection.
Before confirming the order with “obligation to pay”, the Customer is informed of:
– the total price of the goods including taxes, with details of shipping charges and any other costs;
– the payment methods;
– the conditions, terms and procedures for exercising the right of withdrawal (see Art. 7), as well as the withdrawal form referred to in Annex I, Part B of Legislative Decree 21/2014;
– the fact that the Customer will bear the cost of returning the goods in the event of withdrawal, except as specifically stated for size errors (see Art. 7);
– the existence of the legal guarantee of conformity for the purchased goods; – the conditions of after‑sales service and any commercial warranties.
The Customer may, at any time and in any case before the conclusion of the contract, obtain information relating to Erosland/Internetbusiness S.r.l., its geographical address, telephone number, and e‑mail address, as set out below:
Erosland
Registered office: Via Bonifacio VIII n.22 – Rome (RM)
Tel. +39 06 63 80 232
E‑mail: info@erosland.eu
ARTICLE 3 - CONCLUSION AND EFFECTIVENESS OF THE CONTRACT
The sales contract is deemed concluded when Erosland sends the Customer an order confirmation e‑mail. The e‑mail contains the Customer’s data and order number, the price of the purchased goods, shipping costs, the delivery address for the goods, and the link to print and keep a copy of these terms. Shipping costs refer to sending the entire order in a single shipment.
Splitting the order into multiple deliveries must be requested by the Customer and will necessarily entail recalculating shipping costs for each requested shipment. The Customer undertakes to verify the accuracy of the personal data contained in said e‑mail and to promptly notify Erosland of any corrections/changes.
Erosland endeavours to describe and present the articles on the site as accurately as possible. However, minor errors, inaccuracies or small differences may occur between the product shown on the site and the actual product. The product images on www.erosland.eu are for illustration only and do not constitute a contractual element.
ARTICLE 4 - PRODUCT AVAILABILITY
Product availability refers to the actual availability at the time the Customer places the order. Such availability should be considered indicative only because:
– products may be sold to other customers before the order is confirmed, due to the simultaneous presence of multiple users on the site;
– an information anomaly may occur that shows a product as available for purchase that is not actually available;
– for products not “immediately available”, an estimated delivery date is shown. This date is indicative and not binding. Erosland cannot assume responsibility for the indicated delivery date, as it is an average timeframe and depends on the lead times and availability of manufacturers/distributors. By purchasing the product, the Customer acknowledges that the date may not be met.
Even after the order confirmation e‑mail has been sent by Erosland, with all products apparently available, partial or total unavailability of the goods may still occur (product defects, warehouse errors, etc.). In such cases, the order will be automatically adjusted by removing the unavailable product(s) and the Customer will be immediately informed by e‑mail, including the methods and timing for refunding any amounts paid.
Note: for an order containing both available products and products with deferred availability, Erosland, at its sole discretion and while keeping any shipping charges unchanged, may ship the available goods without notice and without further waiting time for the Customer, and may change the carrier while maintaining similar delivery times.
ARTICLE 5 - PAYMENT METHODS
Any payment by the Customer may be made exclusively using the credit cards indicated on www.erosland.eu, by Bank Transfer, via PayPal, and—if offered—Cash on Delivery.
For credit card payments, the actual charge may not take place immediately but only after order confirmation.
For products indicated on their product pages as: immediately available, incoming/new arrivals, limited edition/capsule, pre‑order, or in stock at the supplier, once payment has been received the order is no longer cancellable.
For PayPal payments, the actual charge may occur after the order is placed.
Payment communications and data provided by the Customer at the time of payment are transmitted over secure lines. Credit card payment security is guaranteed by protocols such as VBV (Verified by Visa) and SCM (Security Code Mastercard).
ARTICLE 6 - PRICES
All sales prices of the products indicated on www.erosland.eu are expressed in Euro and include VAT.
Shipping costs are not included in the purchase price but are indicated and calculated at the end of the purchase process before payment.
The Customer accepts Erosland’s right to change its prices at any time; however, goods will be invoiced based on the prices indicated on the site at the time the order is created and shown in the confirmation e‑mail sent by Erosland to the Customer.
In the event of an IT, manual, technical or any other error that leads to a substantial, unforeseen change by Erosland in the public sale price—making it exorbitant or clearly derisory—the purchase order will be considered invalid and cancelled, and the amount paid by the Customer will be refunded within 14 days from the date of cancellation.
ARTICLE 7 - RIGHT OF WITHDRAWAL
In accordance with current law, the Customer has the right to withdraw from the purchase without penalty and without specifying the reason within 14 days from the date of receipt of the products.
The Customer who intends to exercise the right of withdrawal must inform Erosland by means of an explicit statement, which may be sent by registered letter with return receipt.
In the event of withdrawal, the Customer is required to return the goods within 14 days from the day they notified Erosland of their intention to withdraw from the contract pursuant to Art. 57 of Legislative Decree 206/2005.
Goods must be returned to: Internetbusiness S.r.l. / Erosland – Via Michele Rosi 333 – 00054 Fiumicino (RM) – Italy.
The goods must be returned intact, unworn, unwashed, with original tags and seals, in the original packaging, complete in all parts (including any accessories such as spare buttons, belts, hangers, etc.) and with the attached fiscal documentation. Subject to verification of compliance with the above, Erosland will refund the amount of the products subject to withdrawal within a maximum period of 14 days.
Size error (not a defect): for exchanges due to incorrect size, Erosland offers a free return with a new shipment at no cost, except for underwear (e.g., lingerie, bodysuits, tights, swimwear and similar items) for hygiene reasons.
For returns related to withdrawal, Erosland offers customers the option of using a partner courier. If the customer chooses this service, the shipping costs (except any telephone booking fees) will initially be borne by Erosland, which will subsequently deduct them from the refund amount where permitted by law. If the customer uses a different carrier or shipping method, all costs will be borne by the customer (Art. 56(2) of Legislative Decree 206/2005).
As provided by Art. 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, Erosland may withhold the refund until it has received the goods or until the Customer has supplied evidence of having sent back the goods.
Erosland will issue the refund, where possible, using the same payment method chosen by the Customer at the time of purchase. In the case of payment by bank transfer and if the Customer exercises the right of withdrawal, the Customer must provide Erosland with the bank details (IBAN, SWIFT and BIC) necessary for the refund.
* In the case of a defective product, return shipping costs are in any case borne by Erosland.
ARTICLE 8 - LEGAL GUARANTEE OF CONFORMITY
In the event of receiving defective products or products that do not conform to the order (e.g., faulty seams, non‑functioning zips, stains upon arrival, missing buttons), the Customer is entitled to restoration of the cost of the product through repair or replacement at no expense. The Customer may exercise this right if the defect appears within two years of delivery of the goods and reports the defect to Erosland within two months of discovery.
ARTICLE 9 - COMMERCIAL WARRANTY
To benefit from any commercial warranty, the Customer must keep the invoice or proof of purchase.
ARTICLE 10 - DELIVERY METHODS
For each order placed on www.erosland.eu, Erosland issues an invoice for the shipped goods. The invoice is available and printable after order processing. Once the invoice has been issued, it cannot be reissued.
Shipping costs are displayed before order confirmation.
Undelivered Shipments and Return to Sender
If delivery fails for reasons not attributable to the seller (e.g., recipient absent, incorrect or incomplete address, refusal of the parcel, failure to collect from the pick‑up point), and the shipment is returned to sender, the customer shall reimburse the seller for:
- the shipping costs incurred for the original dispatch of the order;
- any storage/holding fees applied by the carrier;
- the return‑to‑sender costs, according to the carrier’s rates.
Any amount refunded to the customer, in case of cancellation or refund request, will therefore be net of the above costs.
Should the customer request a new shipment of the returned goods, this can take place only after advance payment of the new shipping costs and any expenses incurred due to the previous failed delivery.
ARTICLE 11 - RETURNS FOR DEFECTIVE PRODUCT
When a clothing item shows an objective defect that prevents correct use (pure packaging damage or signs of use excluded), the customer may request a return by contacting us via e‑mail, phone or WhatsApp, subject to authorisation.
Once the return is authorised, we will arrange a courier pick‑up at no cost to the customer. After inspection, if the defect is confirmed, the full amount paid will be refunded or a replacement item will be shipped.
The item must be returned clean, unworn, with intact tags/seals and original packaging. Otherwise, the return may be refused.
Note: for hygiene reasons, underwear items (e.g., lingerie, bodysuits, tights, swimwear and similar) are excluded from trying/using and must be returned with intact hygiene seals.
If the defect is not confirmed, the customer will be charged the collection and reshipping costs at the rates communicated by support.
ARTICLE 12 - PRE‑ORDER PRODUCTS
Pre‑order products are items with a future release date (incoming collections, capsule drops, made‑to‑order items).
Orders containing pre‑order products are binding and cannot be cancelled or modified. Once an order for a pre‑order product has been placed, a refund cannot be requested, regardless of the reason.
If you are not satisfied with your pre‑order product, please contact customer service to check any return or replacement options. However, please note that return or replacement is not guaranteed.